1. Introduction

Auro Skies Resort (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our guests, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://auroraskiesresorts.com/ (the “Site”), make a reservation, or otherwise interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you interact with our Site, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or billing address
• Payment and credit card information (processed securely through third-party payment processors)
• Reservation details, including check-in and check-out dates, room preferences, and special requests
• Any other information you choose to provide via contact forms, inquiries, or correspondence

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies. This may include:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring URL and pages visited on our Site
• Date, time, and duration of your visit
• Device type and screen resolution
• Click patterns and scrolling behavior

2.3 Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Because our Site is hosted on Webflow, Webflow’s own cookies and analytics may be active on the Site. We may also use third-party services such as Google Analytics to understand how visitors interact with our Site. You can manage your cookie preferences through your browser settings at any time.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing reservations, bookings, and guest services
• Responding to inquiries, requests, and customer service communications
• Sending booking confirmations, updates, and transactional communications
• Sending promotional offers, newsletters, and marketing communications (with your consent, where required by law)
• Improving and personalizing your experience on our Site
• Analyzing Site usage and performance to improve our services
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring the security of our Site and services

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

• Service Providers: Third-party vendors who assist us with website hosting (Webflow), payment processing, email delivery, analytics, and other operational services. These providers are contractually obligated to protect your data.
• Business Partners: Trusted partners who help us deliver resort services, such as activity providers, transportation services, or concierge partners, only as necessary to fulfill your requests.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request, or to protect our rights, privacy, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. Our Site uses SSL/TLS encryption to secure data transmitted between your browser and our servers.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: The right to unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.
• Cookie Preferences: The right to manage or disable cookies through your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within the timeframe required by applicable law.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined by the CCPA/CPRA.

To submit a request, please contact us using the information in Section 11. We will verify your identity before processing your request.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or platforms (such as social media pages, booking engines, or review sites). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Auro Skies Resort

Email: resorts@auroraskies.net

Phone: 306-427-5668

Address: 192 Carl Erickson Ave East, Shell Lake, SK

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.